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Shipping and returns HEADING_TITLE

Return Procedure

 In order to obtain a Return Authorization (RA) number, contact us. Provide your order number, name, email address, phone number, and the part number you wish to return, along with a detailed explanation. If you do not have your order number, please indicate when your order was purchased and the full name you used upon ordering.

 RA numbers and return shipping instructions will be emailed in 1-2 business days after we have all of your information. No returns will be accepted without and RA number. 

All returns must be packaged properly; we are not responsible for damaged returns resulting from improper packaging.

 

Freight Charge

Original and Return freight charges are not reimbursable unless the return is a direct result of our error.

 

Return Handling fee

 A 15% return handling is charged on all returns that are not the direct result of our error.

 

Return Policy

 We will accept authorized returns within 30 calendar days of the purchase date.

 Authorized returns must be in the complete and original package. If the item arrived at your location damaged, please include the original shipping container in your return.

All authorized returns must be in their original condition, include all components, and cannot be disassembled or damaged due to incorrect installation. Returns missing components will not be credited. We are not responsible for installation errors. We are not responsible for labor expenses, towing expenses, additional repair expenses or rental car expenses caused by the use of wrong or defective parts during installation.

 

Exchange

 Items in new condition (including original, paperwork, hardware, and instructions) may be returned for exchange. Please contact us for a return authorization number.

 

Defective items

If an item arrives in an unacceptable condition as result of a manufacture defect, we will send you a prepaid return shipping label.

To get a shipping label and a valid RA#, see our full return procedure above. Once you have the label and the RA#, ship the defective item as instructed by our customer care specialist. After we have received the package, we will ship you a replacement or credit your account.

 

 

 

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